EFAP

OUR MISSION IS SIMPLE: TO BE THE BEST EXTERNAL EFAP SERVICE PROVIDER IN BRITISH COLUMBIA

BCI provides short-term (usually 4 to 6 sessions) solution focused counselling services (which are client-centred, directive and with a cognitive behavioural orientation) in response to a number of work-related, crisis, psychological/emotional, relationship, abuse/dependence, financial and legal issues. 

BCI'S SERVICES ARE CHARACTERIZED BY:

  • AVAILABILITY - calls are returned within 24 hours; appointments normally within 2 or 3 days (same day if urgent); we work evenings and weekends.
  • ACCESSIBILITY - one phone call away, counsellors conveniently located, home visits can be arranged.
  • APPROACHABILITY - personable & experienced professionals empower employees to feel comfortable and supported. 
  • AFTERCARE - periodic follow-up systems are actively in place. Participation in outcome studies is encouraged.

Lignum Ltd. was one of the first operations in the solid wood industry to negotiate a Brown Crawshaw EFAP with IWA-Canada, Local I-425, CLC.  Since its inception in 1985, the program has provided excellent support for people in our organization who have needed help, and it is always rewarding to have this reinforced by those who have elected to speak out and share their experience.-Mike Skellet, Regional Manager of Human Resources & Betty Engemoen, Regional Human Resources Administrator, Lignum Ltd. (Lignum Ltd. became part of Tolko Industries in 2005. Mike and Betty remain a key part of the HR component for Tolko’s Cariboo Division)

EFAP PRESENTATION FOR SCHOOL DISTRICT 60 BY PAT CRAWSHAW

 

Pat Crawshaw, MSW, RSW, discusses  School District #60's EFAP program. He explains in depth what the program is about and how to access a local counsellor.

http://www.youtube.com/watch?v=gLos0LVLhcs

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WORKSHOPS

BCI professional trainers have a wealth of experience and expertise in structuring and delivering workshops and seminars to various groups throughout the province. Content and format are customized for the requirements of each group.  

RECENT SESSIONS HAVE INCLUDED:

  • MOVING FORWARD: CHOOSING RESILIENCE
    Participants learn what is necessary to move forward following a life transition and how to achieve a resilience skill set.
  • ACHIEVING BALANCE: ALLEVIATING WORK-LIFE CONFLICT
    Using the published research Voices of Canadians, participants review the characteristics of work-life conflict. They identify strategies and activities that can be implemented to alleviate conflict and achieve more balance in their busy lives.

for a description of additional workshops (Click here)

WHAT PARTICIPANTS HAVE SAID:

  • Was clearly and interestingly presented. Will share the learning with colleagues. 
  • Facilitator was articulate and delivered the subject matter with humour and empathy.
  • Instructor was interesting to listen to and provided good examples and responses to questions.
  • Very well presented. Provided helpful information that can be used both in & out of the work environment.

The Burnaby Fire Department has been associated with Brown  Crawshaw for many years. Due to the nature of our business (emergency services), BCI has always been readily available to respond to our needs by providing professional guidance and direction when called upon.  Together, we have developed a positive working relationship, which we hope will continue for many years to come. - J.A. (John) Stewart, Former Fire Chief, Burnaby Fire Department

Brown Crawshaw is a key component of School District No. 6 (Rocky Mountain) and provides a comprehensive EFAP service to all eligible employees in the Kimberley, Invermere and Golden zones. Our employees have access to professional, experienced counselling staff who are readily available and flexible in meeting our employees’ specific needs. In addition to counselling services, Brown Crawshaw has provided customized seminars and workshops for specific groups and needs. School District No. 6 (Rocky Mountain) is fortunate to have Brown Crawshaw as our EFAP provider. - Cindy Wilkins, Human Resources, Rocky Mountain School District No. 6

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CRITICAL INCIDENT RESPONSES (Click here for more information)

BCI has a province-wide network of trained professionals who provide critical incident response services and grief debriefings when, where and as required. In addition, services are also available on a one-to-one basis as appropriate.

BCI's network conducts on average more than 60 debriefings a year.

BCI provides training for Peer CIR teams, pre-incident training, CIR awareness sessions and CIR policy development to work organizations.

A critical incident is a very serious, emotional, and often overwhelming situation and I feel very fortunate to have such compassionate, caring and understanding professionals like Brown Crawshaw working with me and our entire team for the psychological and emotional well-being of our Fire Department - Deputy Chief Brent Wisheart, N.W.F.D.#41

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POLICY DEVELOPMENT

BCI provides organizations with expertise in the area of policy development. Recent examples are the development of policies related to substance abuse for the City of Burnaby and Critical Incident Response protocols for the BC Government, the City of Burnaby and the Corporation of Delta. The policy development not only involved a consultative process with the unions and management of the organizations, it also included the training of both senior and front line managers and union stewards. 

Brown Crawshaw has been providing support for our EFAP for more than 20 years. In addition to the high quality, confidential services provided to our employees, BCI has provided a variety of on-site support services. BCI’s consistent approach has led to the development of a trusted relationship. - Dan Kennedy, Manager, Human Resources, Tembec Industries Inc., Skookumchuck Operations

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The Coaching Line  (Click here for more information)

The Coaching Line is a confidential resource available to our program's human resources, managers, supervisors, union stewards and EFAP representatives who are dealing with an employee whose personal problems are affecting the workplace.

BCI's telephone consultation service provides the caller with an opportunity to discuss, reflect upon and review strategies that might initiate an appropriate resolution to, or have significant impact upon the employee's behaviour.

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MEDIATION / CONFLICT RESOLUTION

BCI is known for its commitment to the parties that comprise the various work organizations with which we are privileged to work. Trained professionals provide conflict resolution and mediation services. These interventions, involving either a number of individuals or an entire work unit, assist in the resolution of difficulties between coworkers or supervisors and workers.

More importantly, the conflict resolution process requires each participant to agree and adhere to procedures based on respect and open communication. A mediated process, when initiated in a timely fashion, can save not only dollars for the organization but also reduce stress and tension for the employees.

PARTICIPANTS HAVE REPORTED

  • It didn't take a licensed practitioner to realize that the work environment was unhealthy and toxic. Through a mediated process, suggested by the EFAP, we found an avenue to express the difficulties and explore options to cope.
  • BCI was able to assist us with a major problem in our operation between several employees including our supervisor. Their efforts clearly resulted in an overall marked improvement.

Brown Crawshaw has been providing EAP services to our employees for a number of years, and the feedback that we have received from employees is most positive. Representatives from BCI make themselves readily available to provide assistance whenever we are in need. Their professional and friendly approach is greatly appreciated by all...thank you for being there! - Shannon Harvey-Renner, Director of Human Resources, Township of Langley

 


WORK / LIFE REFERRAL SERVICES

BCI offers Work / Life Referral Services to employees participating in our EFAP programs. We offer referrals for the following work / life issues: legal, finacial, career, childcare & parenting and nutrition. These referrals are provided over the phone or by email, usually within two business day. BCI's advisors are happy to work with each individual to assure a proper referral.

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