BROWN CRAWSHAW (BCI) provides counselling and consulting services to corporations and professional organizations throughout British Columbia.

With over two decades of hands-on experience, we strive for 100% client satisfaction at every point of contact through teamwork, ingenuity and service excellence. BCI’s Principals drive the business, daily maintaining the partnership with Program Owners and clients.

BCI sustains responsive and highly effective relationships with Program Owners, assisting them to achieve their organizational goals by improving the well-being of individual employees and their family members.

Professional relationships rest on frequent and respectful communication. Responding in a consistent and sustained manner, BCI effectively resolves problems for organizations and for our clients.

The net result is BCI’s reputation of exceeding expectations.

SECTORS INCLUDE:

  • Construction
  • Crown Corporations
  • Education
  • Hospitality & Entertainment
  • Health
  • Municipal & Provincial Governments
  • Professional Services & Associations
  • Professional Sports
  • Resource
  • Retail
  • Trade Unions
  • Utilities

WORK ORGANIZATIONS EXPECT BCI AT REASONABLE COST TO:

  • deliver on all our commitments to employees and the organization, enhancing the program's credibility;
  • provide statistical information on utilization, trends and service satisfaction that respects client confidentiality; and recommend initiatives to sustain program focus and momentum.

EMPLOYEES EXPECT BCI TO:

  • maintain the support of union and management for the EFAP;
  • remain visible through publicity, awareness activities and web access;
  • be easily accessible, 24/7, with a courteous, professional manner;
  • offer choice of competent counsellors with demonstrated expertise located close to home or work;
  • set appointments within 2 to 3 working days, sooner if urgency requires;
  • protect their confidentiality; and act ethically and provide redress if required.

I can unequivocally say that our experience with Brown Crawshaw as the service provider for our Employee and Family Assistance Program has been overwhelmingly positive. From the customer service our committees get, to timely critical incident briefings, to the feedback we get from employees who have utilized the services...every step of the way, Brown Crawshaw has been there for us. - Cathy Cook, Human Resources, Corporation of the City of Delta

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